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How has my customer service experience contributed to my development as a UXer?

My account of the similarities between UX design and customer service and the lessons I learnt.
Published in UX Bootcamp

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What is our design intention?

Tech’s not-so-perfect outcomes: Let’s design a brighter tomorrow. Published in UX Bootcamp

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What happens when cookie banners are poorly designed?

An examination of cookie popups and why they should be designed with trust and privacy in mind.Published in UX Collective

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A guide to defending accessibility to skeptical stakeholders

Published in Log Rocket

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A guide to identifying and improving bad designs

Published in Log Rocket