How has my customer service experience contributed to my development as a UXer?

My account of the similarities between UX design and customer service and the lessons I learnt.
Published in UX Bootcamp

What is our design intention?

Tech’s not-so-perfect outcomes: Let’s design a brighter tomorrow.
Published in UX Collective

What happens when cookie banners are poorly designed?

An examination of cookie popups and why they should be designed with trust and privacy in mind.
Published in UX Collective

A guide to defending accessibility to skeptical stakeholders

Published in Log Rocket